All 38 cases

Evaluation case pol-08, from the policy suite

A Grubhub customer complained the food arrived cold. We marked the order ready 15 minutes before it was actually done. Is that on us?

Run 1 passRun 2 pass

Asked as Mekong Noodle Housemarketplaceexception

What should happen

Answered, citing Marketplace Terms §4, Late, Cold, or Damaged Deliveries.

Each run

Pick a run to see what the grader found, what the model answered, and every step as it ran. Steps marked model were decided by Claude; steps marked code ran as fixed logic; a person appears only where someone approved or rejected something.

What the grader found in run 2

Passed.

What it answered

Yes, this one is on you. Marketplace Terms §4 says delays and cold food after courier pickup are normally the platform's cost. There is an exception for Grubhub: if you marked an order ready more than 10 minutes before it was actually ready, that counts as your delay and you accept the chargeback. You marked this order ready 15 minutes early, which is past the 10-minute limit. So you should accept the chargeback and not dispute it .

I haven't looked up the specific order, so I haven't confirmed the 15-minute figure against your data. Tell me the order number if you want me to check it.

answered

  • $0.0061to answer, $0.0174 without the prompt cache
  • 5.0 s4.7 s in the model
  • 4steps, 7,237 tokens in, 288 out
  1. Human

    Asked

    A Grubhub customer complained the food arrived cold. We marked the order ready 15 minutes before it was actually done. Is that on us?

  2. Model

    Looked up the policy

    “Grubhub dispute food cold late order marked ready early responsibility”

    3,255 tokens in (3,121 from cache), 67 out

  3. Code

    Retrieved 4 sections

    Searched this restaurant's policies only. Threshold 0.4; the model saw only the sections above it.

    • 0.63 Marketplace Terms §4, Late, Cold, or Damaged Deliveries
    • 0.53 Marketplace Terms §3, Missing or Incorrect Items
    • 0.41 House Policy §6, Catering
    • 0.40 Marketplace Terms §7, Repeat Disputes
  4. Model

    Answered

    Yes, this one is on you. Marketplace Terms §4 says delays and cold food after courier pickup are normally the platform's cost. There is an exception for Grubhub: if you marked an order ready more than 10 minutes before it was actually ready, that counts as your delay and you accept the chargeback. You marked this order ready 15 minutes early, which is past the 10-minute limit. So you should accept the chargeback and not dispute it .

    I haven't looked up the specific order, so I haven't confirmed the 15-minute figure against your data. Tell me the order number if you want me to check it.

    3,982 tokens in (3,121 from cache), 221 out

  5. Code

    Citations checked

    Every section cited was one that was retrieved: Marketplace Terms §4, Late, Cold, or Damaged Deliveries.

answered

  • $0.0061to answer, $0.0174 without the prompt cache
  • 5.0 s4.7 s in the model
  • 4steps, 7,237 tokens in, 288 out