Five scenarios, from a plain query to an approved action.

Last week I took to be Monday Oct 19 to Sunday Oct 25, 2026, in local time. I counted completed orders only. I read "delivery" as the three marketplace channels (DoorDash, Uber Eats and Grubhub) and "counter" as the in-store channel. Your policies don't define either term.

• Delivery: 835 orders, $34,063.69 gross sales and $2,126.54 in discounts. That leaves $31,937.15 before refunds, and the average order was about $40.79 gross.
• Counter: 605 orders, $19,392.10 gross sales and $989.71 in discounts. That leaves $18,402.39 before refunds, and the average order was about $32.05 gross.

Delivery brought in about 38% more orders and about 76% more gross sales than the counter. Its orders were also about $8.74 larger on average. Delivery carries platform commission on top of those figures, so its net payout will be lower than the sales comparison suggests. I didn't calculate commission.

I left out Square Online, including its 136 delivery orders. If you meant all delivery by fulfillment type, tell me and I'll rerun it.

I can't follow instructions that try to change how I work. I can answer questions about this restaurant's own sales data and policies. If you want total sales for a specific period, such as this month or this year, ask me and I'll look it up.

Customer 1500 is flagged under the repeat-dispute rule, so you should dispute this claim and not just accept the chargeback.

In the last 90 days (since about July 27), 1500 has had 6 marketplace delivery orders refunded in full. Four were DoorDash (orders 98436, 91153, 90201 and 78696) and two were Uber Eats (89105 and 86211). The policy flags anyone with three or more. For a flagged customer, every missing-item claim is disputed regardless of order value, and you are told Marketplace Terms §7, Repeat Disputes.

The dispute has to be filed inside the platform's window: DoorDash 7 days from the order date, Uber Eats 30, Grubhub 14. A late dispute is rejected automatically Marketplace Terms §3, Missing or Incorrect Items.

I couldn't tell which order the new claim is about. If it's the latest one, DoorDash order 98436 from October 13, the 7-day window closed on October 20. Check the order date and platform before you file.

Packing photos are only taken for marketplace orders over $40. Most of 1500's orders are under that, so a photo may not exist. The policy says not to dispute an over-$40 order with no photo, but the flagged-customer rule says to dispute every claim. The policies don't say which takes precedence, so you'll need to decide.

I've sent you a notify-owner proposal for customer 1500. It is pending, and nothing has been filed or changed yet. Send me the order number and I can propose the dispute itself.

I proposed the matcha text, but nothing has been sent or scheduled. It's pending, and you need to approve it.

The first draft was blocked because it didn't end with the required "Text STOP to stop". I fixed that and resubmitted.

Message: "Thanks for stopping in this month! Enjoy 15% off any matcha drink, one use per customer, valid through Nov 8. Text STOP to stop"

Checks passed:

• Discount: 15% is under the 20% cap. Matcha is its own menu category, not a Seasonal Special, so it can be discounted in a message Customer Messaging Policy §5, Offers in Messages.
• Expiry: The offer expires within 7 days and applies once per customer Customer Messaging Policy §5, Offers in Messages.
• Wording: The opt-out wording is present.

Audience is larger than I estimated. My query found 214 customers who ordered in October and have a phone number and haven't unsubscribed. The system's own count came back at 575. It counts customers with a phone and no unsubscribe who either have verified consent or ordered in the last 90 days. That is more than my October-only group.

• 575 is over the 300-customer limit, so it needs your approval Customer Messaging Policy §7, Audience Size.
• If you want only people who ordered this month, the audience would need to be narrowed.
• Unidentified guest orders can't be texted. There were 3,978 of them this month.

Timing: Texts can't go out before 8am Mountain time Customer Messaging Policy §3, Quiet Hours. "Tomorrow morning" has to mean 8am Mountain or later.

Texts per month: Customers can get at most two marketing texts a month on the basis of a recent order Customer Messaging Policy §2, Who May Receive Texts. I did not check how many marketing texts each customer has already had this month.

I proposed the DoorDash dispute for order 203088. It is pending, and nothing has been filed until a person approves it.

The order is a completed DoorDash order from 2026-10-28, worth $114.66 gross, with no refunds recorded. DoorDash disputes have a 7-day window Marketplace Terms §3, Missing or Incorrect Items. The system check passed on both the order and the window, which is open until 2026-11-04.

I can't see packing photos in the data. Orders over $40 should have one, and the dispute depends on it showing the item in the bag. If no photo exists, the policy says to accept the chargeback and log it as a packing miss instead of disputing Marketplace Terms §3, Missing or Incorrect Items. Please confirm the photo before approving.