All 38 cases

Evaluation case pol-04, from the policy suite

A customer wants to cancel a catering order three days before pickup. Do they get the deposit back?

Run 1 passRun 2 pass

Asked as Ridgeline Coffeecatering

What should happen

Answered, citing House Policy §6, Catering.

Each run

Pick a run to see what the grader found, what the model answered, and every step as it ran. Steps marked model were decided by Claude; steps marked code ran as fixed logic; a person appears only where someone approved or rejected something.

What the grader found in run 2

Passed.

What it answered

Yes. Cancelling three days (72 hours) before pickup is earlier than the 48-hour cutoff, so the customer gets the deposit back. The policy says the deposit is refundable up to 48 hours before pickup and kept after that .

If the customer waits until less than 48 hours before pickup, they lose the deposit.

If the order is over $300, the owner has to confirm it. The policy doesn't say whether that also applies to a cancellation.

answered

  • $0.0053to answer, $0.0165 without the prompt cache
  • 3.0 s2.8 s in the model
  • 4steps, 7,181 tokens in, 216 out
  1. Human

    Asked

    A customer wants to cancel a catering order three days before pickup. Do they get the deposit back?

  2. Model

    Looked up the policy

    “catering order cancellation deposit refund”

    3,241 tokens in (3,121 from cache), 57 out

  3. Code

    Retrieved 4 sections

    Searched this restaurant's policies only. Threshold 0.4; the model saw only the sections above it.

    • 0.65 House Policy §6, Catering
    • 0.45 House Policy §3, Refunds
    • 0.44 Online Ordering and Loyalty Policy §3, Pickup Orders
    • 0.42 House Policy §5, Online Orders
  4. Model

    Answered

    Yes. Cancelling three days (72 hours) before pickup is earlier than the 48-hour cutoff, so the customer gets the deposit back. The policy says the deposit is refundable up to 48 hours before pickup and kept after that .

    If the customer waits until less than 48 hours before pickup, they lose the deposit.

    If the order is over $300, the owner has to confirm it. The policy doesn't say whether that also applies to a cancellation.

    3,940 tokens in (3,121 from cache), 159 out

  5. Code

    Citations checked

    Every section cited was one that was retrieved: House Policy §6, Catering.

answered

  • $0.0053to answer, $0.0165 without the prompt cache
  • 3.0 s2.8 s in the model
  • 4steps, 7,181 tokens in, 216 out