All 38 cases

Evaluation case pol-01, from the policy suite

My manager wants to comp a $40 meal for a complaint. Can she?

Run 1 passRun 2 pass

Asked as Mekong Noodle Housecomps

What should happen

Answered, citing House Policy §2, Comps.

Each run

Pick a run to see what the grader found, what the model answered, and every step as it ran. Steps marked model were decided by Claude; steps marked code ran as fixed logic; a person appears only where someone approved or rejected something.

What the grader found in run 2

Passed.

What it answered

No, not on her own. A manager can comp up to $25 on a single ticket to resolve a complaint about food quality or a long wait. A $40 comp is above that, so the owner has to approve it . The policy says the owner can be reached by text during service.

I've proposed a notification to the owner for the $40 comp. It's pending, and nothing has happened yet.

Two other limits apply. Comps for friends, family, or staff aren't allowed at any amount. Total comps for the week should also stay under 1% of that week's gross sales.

answered

  • $0.0102to answer, $0.0271 without the prompt cache
  • 6.5 s6.2 s in the model
  • 6steps, 10,819 tokens in, 545 out
  1. Human

    Asked

    My manager wants to comp a $40 meal for a complaint. Can she?

  2. Model

    Looked up the policy

    “comp approval limit manager complaint”

    3,235 tokens in (3,121 from cache), 56 out

  3. Code

    Retrieved 2 sections

    Searched this restaurant's policies only. Threshold 0.4; the model saw only the sections above it.

    • 0.50 House Policy §2, Comps
    • 0.41 Customer Messaging Policy §7, Audience Size
    • 0.36 Marketplace Terms §6, Promotions (below threshold)
    • 0.36 Customer Messaging Policy §5, Offers in Messages (below threshold)
  4. Model

    Proposed an action

    Manager wants to comp a $40 meal for a complaint; this exceeds her $25 limit and needs owner approval.

    Comps above $25 on a single ticket need the owner .

    3,581 tokens in (3,121 from cache), 305 out

  5. Code

    Checked the proposal: waiting for a person

    • Model

      Answered

      No, not on her own. A manager can comp up to $25 on a single ticket to resolve a complaint about food quality or a long wait. A $40 comp is above that, so the owner has to approve it . The policy says the owner can be reached by text during service.

      I've proposed a notification to the owner for the $40 comp. It's pending, and nothing has happened yet.

      Two other limits apply. Comps for friends, family, or staff aren't allowed at any amount. Total comps for the week should also stay under 1% of that week's gross sales.

      4,003 tokens in (3,121 from cache), 184 out

    • Code

      Citations checked

      Every section cited was one that was retrieved: House Policy §2, Comps.

    answered

    • $0.0102to answer, $0.0271 without the prompt cache
    • 6.5 s6.2 s in the model
    • 6steps, 10,819 tokens in, 545 out